Small business benefits from RingCentral

Can my small business benefit from RingCentral?

It is a big question that many small business owners face when trying to put out the most professional image while keeping their business streamlined. There are many things to consider when looking at a phone system to handle your small business and we will take a look at a few of those and answer the big question... am I too small for RingCentral.

The communications system is one place that many small businesses will try to save money on but honestly this is the face of your business and gives a poor or good first impression for many of your potential customers. Without breaking the bank RingCentral can let you put your best foot forward and give you a professional reliable system that will let customers and potential customers contact you.


Some key features that make RingCentral stand out from the pack are -

Configurable extensions - Let your customers find the correct department that they need quickly without having to talk to a receptionist and be transferred. This also helps you to see what the caller is looking for when answering the call.

Desktop and Cell Phone apps - Why be tied down to your office or desk. RingCentral has apps for all your devices and lets you conduct business anywhere you are. This is perfect for users who are on the go or work out of the office.

Meetings - Consolidate your business needs by combining your phone system and your conferencing service. RingCentral gives you the build in tools to conduct both voice and video conferencing as well as screen sharing.

RingCentral can be a help to both small and big business. We have yet to come across a business no matter how small that can not benefit from the features and value that RingCentral offers.

Upgrading to G Suite Business is more than just storage...

If you are a Google G Suite user you know the basic features that you have come to depend on. Now that Google has give you the Business offering it is time to see what might make you want to upgrade to this new tier.

If you have more than 10 users you already know one of the big reasons that people upgrade is to take advantage of the new unlimited storage feature. This is certainly a big deal and for many will be the main reason to step up to business but what if you don't need the storage.. Is there still a reason that you would want to take a look at Business...

Security tops the reasons that you might upgrade beyond the storage.. Google is offering these new features for Business users.

1. Sharing settings by Organizational Unit (OU) - reduces risk by limiting who can share files externally, also limits who can use the client to sync content to their local machine.

2. Google Drive audit reports, alerts and APIs - give you visibility into what’s shared outside your company, monitoring and pro-active alerts for events, such as when an admin changes their password.

3. Google Vault is an information management add-on for G Suite Business that includes archiving and retention capabilities to help you manage your data and be ready for litigation, audits or investigations: Policy-based, automated retention/deletion of email/chat Preservation & legal hold of email/chat Search and export of email/chat & documents for review Google Vault can also help recover files that employees accidentally delete, reducing hassles for the end users. G Suite Business also includes unlimited storage so you can safely and securely store all your company’s data.

G Suite Business is the next step in getting your business committed to the cloud. You will now have the storage and security to give you peace of mind and allow you to turn your attention to your business.

How to not get held hostage

It’s time for the annual mass panic about losing all your data and having your digital life melt away. It seems that about once a year we experience this collective scramble to secure our accounts and change our passwords as a new piece of malicious software scourges the interne. As with all of these mass panics, fears about the WannaCry2.0 ransomwareare well grounded and based in fact, but as is also nearly always true, there are a few very easy steps tot ake that will protect you and your data.

WannaCry works by installing a malicious piece of software which encrypts your files and asks you to pay to access them again. At first the software asked for about $500 in bitcoin to unlock files ( odd given that those who are vulnerable must be using an older version of Windows, and these don’t seem to be the kind of people who are regular bitcoin users) but  now it seems that gift cards are also accepted. Over 200,000 machines have been infected already including those of the National Health Service in the UK. Clearly this is not an idle threat.

 If you are worried about WannaCry it is very easy to protect yourself.  Although the first wave of attacks seem to be over it would be very easy for hackers to quickly relaunch the malware. In order to protect yourself and your data just follow these basic steps.

1.      Back up your data to the cloud. This way, if data on your machine is encrypted you can wipe it and start over with a recent copy of all your files and information. Cloud backup is a good idea for many reasons. Physical damage to your computer, viruses, malware and an accident can all cause the loss of important information. For just a few dollars a month you can have that information stored away safely and as a bonus you can access it from anywhere in the world. This is a no brainer for anyone who works with or uses a computer in their daily life. If you are reading this, that is you!  As a best practice your should log out of these when not using them in order to prevent the virus spreading to your cloud documents.

2.      Keep your software up to date. It’s annoying to see that little update button constantly demanding your attention, and updates and restarts can be time consuming but the loss of all your data is more annoying and time consuming so just go ahead and update as frequently as possible. Microsoft, Adobe and other providers are constantly working to improve their security and by running the latest versions you will be best protected. If you’ve been procrastinating on this for a while, go and do it right now!

3.      Be very wary of emails These aren’t your standard phishing emails, they are designed to make you think they are just for you. Hackers might determine your location and use that to hook you in. Or they may use the time of year, for instance posing as the IRS at tax time or the USPS at Christmas.  Some hackers even pose as the FBI asking people to pay a fine. Double check if this organization should be emailing you and don’t hesitate to pick up the phone before you download anything.

4.      Run a good anti Virus The people behind these programs work day and night to work out where viruses come from and how to block them. By running a current and reliable anti virus software and browser plug in you can often prevent any infection from occurring.

These are all good common sense ways to maintain your internet security and can help with any virus outbreak. So even after this one is gone, you should keep using these best practices. If they should fail it is suggested that, as soon as you see encryption happening on your machine you disconnect it from the internet.  Some software might be able to decrypt your files but this relies on it being compatible with the specific ransomware infecting your machine and is a bit of a gamble.

Above all, don’t pay the ransom. Paying perpetuates and rewards criminality but it is also not in your own best interests. It seems unlikely that someone who hurt you once would not do so again and it is very hard to tell if the hackers will leave some form of malware even after the files are decrypted.

By following these best practices, you can browse away ransom free and ensure that your files never get held hostage.

Ransomeware is out there… Are you protected?

It seems today that Ransomware is one of the bigger threats to your personal and business files. You have heard about the stories on how the attack will target your files and encrypt them so that you no longer have access.. The only solution that you can imagine if you just can’t live without your documents is to pay the ransom and hope that these thieves are honest enough to not just take your money and run

Why worry about the bad things that could be around the corner when you can take some steps to protect yourself from the problem in the first place. There are a few things to do to make sure ransomeware doesn’t cripple you or your business.

1)    Be careful when opening attachments or clicking on suspicious links. This will help keep you safe in general but not opening strange files even from friends or colleagues will be one way to help protect yourself from both ransomeware and viruses.

2)    Backup..Backup.Backup - Get your files backed up so that even if your computer explodes you have your files safely tucked away somewhere else. For ransomeware specifically if is good to have a cloud backup service that gives multiple versions to restore from.

“The number one threat polluting enterprise networks is ransomware. According to a recent survey, 41% of U.S. businesses had at least encountered between one to five ransomware attacks in the previous 12 months. When you’re infected with ransomware—you have two choices: pay the ransom or recover data from a clean backup.

   •     Unlimited Version History
If ransomware changes your most recent backup, having unlimited version history gives you the confidence to turn back time to restore unencrypted files from a known good backup.

   •     Don’t just Protect your Servers
Not being able to recover your CEO’s desktop files is never a good answerSince ransomware is disseminated via phishing and web downloads, endpoint protection is vital to guarding against today’s most pervasive threats.

   •     Simple & Fast Ransomware Data Recovery
Infrascale makes it simple to restore any versions of files backed up. Just find a clean, unencrypted version of the files or folders you want to restore and download them in seconds. Problem solved.”

—Infrascale

If you need help getting your backups solution in order for your personal or business needs let us know. We can offer you Infrascale’s cloud backup solutions today.

G Suite Business is here

Signup for G Suite Business with Basiclink in May and get each account for only $9.50 per month. Take a look at what G Suite Business has to offer and dive right in..

We can even help get migrated over from an old service so that you keep your email without any downtime. If you need full service migration or just a helping hand we can be there to take care of your needs. Mover everything from mail, contacts and calendar appointments to G Suite today.

Enter code GSUITEMAY when checking out.

Backups to save your World...

It happens to countless times a day, from small businesses to huge corporations; people come into work, log onto their workstation, and the computer crashes. This not only disrupts the workday, but all of the data that had been so meticulously gathered, analyzed, worked on, and stored is gone in an instant. Many of us have had that feeling of helplessness accompanying this tragedy. The question to ask yourself is “How do I protect myself and my business?” 

Since the birth of “The Cloud”, and the resulting years of refinement, quality reliable backups are available to businesses and consumers worldwide. Cloud-based backups do more than just storing your important files and data from your computer; they also ease the workload of your computer by storing your precious data outside of your computer. Backups help to protect you against annoying, and often fatal, ransomware by ensuring that your data is safely stored off site, ready to be re-accessed when the infection has ended.

When it comes to backups, a couple of the biggest reasons we hear for NOT taking advantage of this service are: “It’s so confusing” and “It’s so expensive”. Unfortunately this thinking is all too common, and frankly, outdated. Today, cloud-based backup can be configured to be always on, backing up as you go, or you can easily set up a schedule when your computer, or the entire company’s computers, can run backups outside of business hours. It still flabbergasts me that people and companies trust their priceless data is secure on a hard drive, or local server. One would think that they would want this valuable data stored securely, confidently, and off site, without fear of intrusions or vulnerable to crashing. And for only a couple hundred dollars a year, you can have this precious data stored securely in the cloud.

We’ve seen it so many times. You should seriously consider storing your data with a reliable backup service in the cloud. Contact Basiclink today, as we offer many options and packages, tailor-made to fit you and your business or company. Don’t make the mistake and lose all of your precious time and information! Call us today.

Going all in with Web based email

When Steve Jobs told us 10 years ago that web apps were the future I did not believe him one bit. Of course he was talking about the lack of app store when the iPhone launched and how anything you needed was available using a browser and you did not need apps.. till Apple launched their app store later and then you did need apps. Now 10 years later I find myself using a web based email client exclusively and have not looked back.

All the major email services these days have excellent web solutions. Each of these services suggest using their solution to collect mail and here are some good reasons to do just that..

1 ) All your settings anywhere you go – Once you get your web based email system setup the way you like it the service stores all that in the cloud so you will see the same interface with your customizations anywhere you login. This is a comforting feeling when you get trapped on the road and need to jump on a friend’s machine to send a quick message.

2) Always the latest – As the online services like Office365 and G Suite come out with new features the only way to be assured to get the latest features is to use their web based applications. This is also the best way to take advantage of all the integrations that they all feature within their ecosystems.

3) Ease your IT support headache – If you have staff that you need to help with their IT needs this will help make sure they are all on the same solution and make giving them support a breeze. No more wondering if they have settings entered in correctly or if they are using the latest version of whatever app they are using. This doesn’t sound like much but it can be a big one for your IT department.

There are a few more but this gives you the highlights. I was hesitant to make the switch at first but at the moment I am using web based solution for Office365 exclusively and have no regrets.

Adding outside accounts to Office365

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Extend your Office365 experience by adding external email accounts to your mail system. This makes the Office365 portal even more of a one stop shop for all your productivity needs. With the below instructions, you will be able to add any external email that you have so that you will not have to collect from so many different places. 

The first steps will be to gather the information for the email account that you want to collect. You will need at a minimum the email address and password on the account. Some of the external services can be setup with just the basics while others will need both incoming and outgoing servers to be entered. 

When you have your Office365 email open in the web browser simply hit the cog icon in the upper left of the screen and select mail under your app settings at the very bottom. Once you select this a menu will come up on the left side of the screen. Look under the accounts section and click on Connected accounts. 

The Connected accounts screen will show any accounts that are attached to your account. Simply hit the + on the top left of the list to addnew account. This will bring up a new screen where you will put in the email address and password. If all goes well you simply enter in your email and password and Office365 will be able to find the rest. In some cases, another screen will come up where you will need to put in your incoming and outgoing server information. 

Once this is done your account will begin to collect email from the external account and you can stop checking it outside of Office365.


Holiday Tips

Well it is that time of year again and we are all looking for gifts for loved ones and at the same time trying to avoid the insanity of the mall. We have complied some tidbits of info that could help you in your purchasing decisions. Here we go….

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