Frequently Asked Questions
Please read through our Frequently Asked Questions before submitting a support ticket. We are constantly adding to this hosting information resource, and there is a very good chance that the answers to your questions are in there.
Hours of Operation
Monday – Friday, 9:00am – 6:00pm (Pacific Time)
We are closed on the following US holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day (and Friday after Thanksgiving) and Christmas Day.
Phone Based Contact
Limited phone support is available during normal business hours, Monday through Friday, from 9:00am to 5:00pm (Pacific Time). Our phone number is: 619-522-6771
We are not operating a large call center, so if you do not reach us on the first try, please leave a message. We make every attempt to return calls within a few hours during our normal support hours.
We do not check voicemail after hours or on the weekend. If you leave a voicemail, we will call you the following business day.
Updating your Credit Card
if your credit card has expired pleas fill out the Ezpay Form and fax it back to (619) 378-4804
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